Terms of service.

Last updated: 13 November 2026

1. About these terms

These terms are an agreement between Delve Marine Pty Ltd ("Delve", "we", "us") and the organisation that uses Watchdog ("you"), such as a vessel owner, operator or management company.

By creating an account or using Watchdog, you agree to these terms on behalf of that organisation, and you confirm you have authority to do so. Our Privacy policy explains how we handle personal information and forms part of these terms.

Watchdog is for business use by vessel officers and management staff. It is not offered for personal or household use.

2. Accounts, roles and your team

You choose who in your organisation gets access, and at what level: organisation admin, vessel admin or head of department.
You are responsible for what your users do in Watchdog, and for removing access when someone leaves.
Keep sign-in links and devices secure. Tell us at jeb@delvemarine.com straight away if you think an account has been misused.
Each person signs in with their own email address; accounts must not be shared.
Crew members can appear on a rota without an account. You are responsible for having the right to add them, and for telling them how their information is used.

3. Watchdog is a planning aid

Watchdog helps you share daily watch duties fairly. It does not run your vessel.

The master stays responsible. The master and officers remain responsible for safe manning, watchkeeping arrangements and compliance with flag state, STCW, ISM and any other rules that apply to the vessel. Check every rota before you rely on it.
Not an hours-of-rest record. Watchdog does not record hours of work or rest and is not a compliance record under the Maritime Labour Convention 2006 or any other law. Keep those records separately.
Check before you rely on it. Plans depend on the information you enter, such as who is on board and when the vessel is underway. If that information is wrong, the plan will be wrong.
Offline and outages. Keep a way to see the current rota without the internet, for example a printed copy, because connectivity at sea can fail.

4. Acceptable use

You must not, and must not let anyone else:

use Watchdog for anything unlawful, or to harass or discriminate against crew
enter sensitive information (for example health, passport or criminal record details), or anything you don't have the right to share
try to get into another organisation's data, test or bypass our security, or overload the service
copy, resell or reverse-engineer Watchdog, or use it to build a competing product
use automated tools to scrape or access Watchdog other than through features we provide

5. Your data

You own it. Rotas, crew entries, settings and history you put into Watchdog ("your data") belong to you.
Our licence. You let us store, copy and process your data only to provide, secure and support Watchdog for you, as our Privacy policy describes.
Data processing agreement. If you need one, ask us; once signed it forms part of these terms.
Aggregated statistics. We may use counts that don't identify any person, vessel or organisation to run and improve Watchdog.
Export and deletion. You can ask for an export of your data at any time. When you stop using Watchdog, we keep your data for 30 days so you can export it, then delete it within a further 60 days, except where we must keep something by law.

6. Early access and fees

Early access. During early access, Watchdog is provided free of charge. Features may change, and we will ask for your feedback.
Paid plans. Paid plans have not started. When they do, we will tell you the price and billing terms at least 30 days before you are charged. You can stop using Watchdog instead of moving to a paid plan.
Price changes. We will give at least 60 days' notice of any price increase. If you don't accept it, you can end your subscription before it takes effect, without penalty.

7. Availability, changes and support

We aim to keep Watchdog available, but it depends on internet connections and third-party providers, and it may sometimes be interrupted.
We may improve or change Watchdog. If a change materially reduces what you are paying for, we will tell you at least 30 days in advance and you may end your subscription and receive a refund of any prepaid fees for the unused period.
Support is by email at jeb@delvemarine.com, in English.

8. Our intellectual property

Delve owns Watchdog, including its software, design, the Delve and Watchdog names, and everything we create to provide it. You get a non-exclusive, non-transferable right to use Watchdog for your organisation while these terms apply.

If you send us ideas or feedback, we may use them freely. We won't name your organisation publicly as a customer without your permission.

9. Consumer guarantees and liability

Your rights under law come first. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

If Watchdog is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, where the law permits, to supplying the services again or paying the cost of having them supplied again.

Beyond that, as far as the law allows:

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, charter income or opportunity.
Each party's total liability under these terms in any 12-month period is limited to the greater of the fees you paid in that period and A$1,000.
These limits do not apply to liability for fraud, wilful misconduct, death or personal injury caused by negligence, or your obligation to pay fees.

Because the master and officers decide who stands watch (section 3), we are not responsible for watchkeeping, manning or safety decisions made on board, whether or not Watchdog was used to plan them.

10. Suspension and ending

You can stop at any time by telling us or closing your account.
We can end these terms by giving you at least 60 days' notice. We will refund any prepaid fees for the period after the end date.
We can suspend access straight away, with an explanation, if an account is being used to break the law or these terms, or puts other customers' data or the service at risk. We will restore access once the problem is fixed.
Either of us can end these terms if the other seriously breaches them and does not fix the breach within 30 days of being asked to.
When these terms end, you can export your data during the period in section 5. Sections 5 (deletion), 8, 9 and 11 continue to apply.

11. General

Changes to these terms. We will give at least 30 days' notice by email of any change that affects you. If you don't agree, you can end these terms before the change takes effect and get a refund of prepaid fees for the unused period.
Disputes. Please contact us first. If we can't resolve a dispute within 30 days, either of us may refer it to mediation in Sydney before starting court proceedings, except for urgent relief.
Governing law. These terms are governed by the law of New South Wales, Australia, and the courts there have jurisdiction. This does not take away any right you have under mandatory law where you are based.
Events outside our control. Neither of us is responsible for delays caused by events outside reasonable control, such as major internet or provider outages, but we will each do what we reasonably can to reduce the effect.
Transfers. We may transfer these terms to a company that takes over Watchdog, if we tell you and your rights are not reduced. You may transfer them with our agreement, which we won't unreasonably refuse.
Notices. We send notices to your organisation admin's email address. Send notices to us at jeb@delvemarine.com.
Whole agreement. These terms, the Privacy policy, any data processing agreement we sign with you and any signed order form are the whole agreement. If they conflict, a signed order form wins, then the data processing agreement, then these terms.